Login

General Enquiries

1. Where can I find information about Yellow Submarine Holidays tours and products?
   You can explore detailed information about all our tour packages, destinations, and travel experiences on our official website. You can also connect with our travel consultants for personalized recommendations.
2. What types of tours or packages does Yellow Submarine Holidays offer?
   We offer a wide range of experiences including group tours, customized holidays, family vacations, adventure getaways, romantic retreats, cruise holidays, and international travel packages.
3. Does Yellow Submarine Holidays book train tickets?
   Yes, we can assist in booking train tickets as part of your overall travel plan. However, train ticketing is subject to availability and government booking guidelines.
4. Where can I find the addresses of Yellow Submarine Holidays offices or travel partners?
   You can find the complete list of our offices and authorized sales partners in the Contact Us section of our website.
5. How many travellers are usually part of a group tour?
   The group size generally varies between 20 to 35 travellers, depending on the destination and package.
6. Is the tour itinerary fixed, or can it change during the trip?
   The itinerary is planned in advance for a smooth experience. However, in rare cases, it may be adjusted due to weather conditions, local regulations, or unforeseen circumstances.
7. Can I join or leave a tour midway, or opt for a part of the tour?
   Yes, this can be arranged on request. However, pricing and inclusions will be adjusted accordingly and must be confirmed prior to departure.
8. Can I extend my stay while on a group tour?
   Yes, extensions can be arranged before or after your group tour, based on hotel and flight availability.
9. Can I modify my booking after confirmation?
   Modifications are possible depending on availability and supplier terms. Additional charges may apply.
10. Will I receive a discount on the listed tour price?
    Our prices are transparent and inclusive. Special discounts, if available, will be announced on our website or social media channels.
11. What is a Women’s Special Tour?
    Women’s Special Tours are exclusively designed for female travellers of all ages, providing safe, comfortable, and empowering travel experiences.
12. Do you offer hotel or flight bookings only?
    Yes, if you prefer to plan your own itinerary, we can assist with standalone hotel, flight, or transport bookings.
13. Do you organize tours for corporates or educational institutions?
    Yes, we curate corporate retreats, incentive tours, and study trips tailored to group objectives and budgets.
14. Do you have any special packages for Non-Resident Indians (NRIs)?
    Yes, we offer exclusive NRI travel packages that cater to specific needs such as flexible travel dates, multicity itineraries, and customized inclusions.

Booking & Payment

1. Can I make full payment for the tour in one go?
   Yes, full payment can be made at the time of booking if you prefer.
2. What is the registration amount required to confirm a booking?
   A minimum deposit is required to secure your booking. The exact amount varies based on the tour type and duration.
3. Is the registration amount refundable?
   Refundability depends on the tour type and timeline. Please refer to our cancellation policy for details.
4. What are the different modes of payment?
   You can pay via credit/debit cards, UPI, net banking, cash, or bank transfer.
5. Who should the cheque be drawn in favour of?
   Please issue cheques in favour of “Yellow Submarine Holidays Pvt. Ltd.”
6. Do you provide gift vouchers?
   Yes, gift vouchers are available and can be redeemed against any of our travel services.
7. Can I use my gift voucher for future travel?
   Yes, as long as the voucher is valid and within the expiry period.
8. Do you provide a Leave Travel Concession (LTC) certificate?
   Yes, we can issue LTC certificates upon request for eligible tours.
9. What documents are required at the time of booking?
   You’ll need to submit a valid ID proof, passport (for international tours), and any other documents mentioned in the package details.
10. Can I book my tour online?
    Yes, our website allows easy and secure online booking and payments for most packages.
11. Are your tours open to the LGBTQ+ community?
    Absolutely. We welcome and respect travellers from all communities and backgrounds.
12. What is generally included in my tour price?
    Tour inclusions vary, but generally cover transportation, accommodation, meals, sightseeing, and a tour manager’s assistance. Details are provided in each itinerary.

Flights

1. Does the tour price include airfare?
   Packages may include or exclude airfare depending on the itinerary. Please check your package details for clarification.
2. Which airlines do you use for your tours?
   We partner with leading domestic and international airlines to ensure comfort and reliability.
3. Can I choose a specific airline or upgrade my seat?
   Yes, subject to availability and fare differences.
4. How much baggage can I carry?
   Baggage allowance depends on the airline and route. We’ll provide details along with your flight ticket.
5. Are in-flight meals included?
   Yes, if your airline ticket includes meals. Low-cost carriers may not provide complimentary meals.
6. Can I web check-in on my own?
   Yes, you can web check-in. Our team will guide you through the process if needed.
7. Can I request a wheelchair for travel?
   Yes, wheelchair assistance can be arranged at the airport upon prior request.

Hotels

1. What type of accommodation is provided?
   We offer 3-star to 5-star hotels, depending on the package and destination. All hotels are carefully selected for comfort and quality.
2. Can I know the hotel names before booking?
   Yes, the list of proposed or confirmed hotels will be shared at the time of booking.
3. Can I request specific room types or adjacent rooms for family members?
   Yes, we will do our best to accommodate such requests based on hotel availability.
4. Is Wi-Fi available at all hotels? 
   
   Most hotels provide Wi-Fi access. However, in some remote locations, connectivity may be limited.

Food

1. What kind of meals are included in the tour?
   Meal plans vary by package (Breakfast Only / Half Board / Full Board). Details are mentioned in your itinerary.
2. Can I request special meals (Jain, vegetarian, or dietary preferences)?
   Yes, we accommodate meal preferences when informed in advance.
3. Is drinking water provided on tour?
   Yes, safe drinking water is available on all tours.

On Tour

1. Who will accompany us during the tour?
   A professional Tour Manager or Local Guide will assist you throughout the journey.
2. What essentials should I carry?
   We recommend carrying travel documents, medicines, power adapters, and comfortable clothing suitable for the destination.
3. Can I skip a sightseeing activity?
   Yes, though it’s advisable to inform your tour manager in advance. No refund is applicable for unused services.
4. Are medical facilities available on tour?
   Basic first-aid support is available, and in case of emergency, our team will help you reach a nearby medical facility.
5.  

Visa & Insurance

1. Do I need to arrange my visa personally?
   We assist with the visa process for international tours, including documentation and appointment scheduling.
2. What if my visa is rejected?
   In case of visa rejection, cancellation charges as per policy will apply.
3. Is travel insurance mandatory?
   Yes, travel insurance is highly recommended for all international trips. Certain tours may include it in the package.

Customized Holidays

1. What are Customized Holidays?
   These are tailor-made holidays designed as per your preferences — including destinations, hotels, activities, and duration.
2. Are air tickets, visas, and insurance included?
   These can be included or excluded based on your request.
3. Is there a Holiday Design Fee?
   A nominal Holiday Design Fee applies for personalized itineraries. This covers consultation and itinerary planning services.
4. When will I receive my final travel documents?
   All confirmed vouchers and tickets will be shared 5–7 days prior to departure.
5.  

Cancellation & Refund

1. What is your cancellation policy?
   Our cancellation terms depend on the tour type and proximity to the departure date. Please refer to your booking confirmation for exact details.
2. How long does it take to process a refund?
   Refunds are typically processed within 7–14 business days after deduction of applicable charges.
3. What happens if Yellow Submarine Holidays cancels a tour?
   In such cases, you will receive a full refund or an alternative tour option of equal value.

Feedback

1. How can I share feedback about my experience?
   You can submit feedback via our website, email, or feedback form provided at the end of your tour.
2. Is there a customer helpline?
   Yes, you can reach our Customer Support Team at +91 88507 35811 or write to hello@yellowsubmarine.co.in for assistance.